![]() ![]() ![]() But different variables have made the need for support an issue every season. Every registration I set up I think “It will be simple now that I've done it,”. Most youth sports are run by volunteers with fulltime jobs outside of team sports management and the time and brain power to implement a paid product like Teamsnap needs better support. Emailing support means waiting days up to a week of back and forth to get an answer that isn’t just linking to helpless how-to’s. The chat feature on the website is a bot responding with generic help topics that I have already read. When running an organization an administrator needs the ability to talk to a support person to avoid problems and help with issues that are not covered in how-to’s and help videos. Both the free and paid team plans are great for a single team. As a parent and a team manager I have very positive experiences using it over multiple years and sports. Volunteers or snacks/drink assignments can be created for each game or event. Player availability can be easily tracked for practices and games to help coaches plan. You can easily see who is on a team you are a member of. Email or group chats are easy for using amongst players or coaches. It simplifies communicating with players and families. ![]() This software is excellent for a coach or a manager to use for single team management. As a parent volunteer this is too frustrating and consuming. Usually first response will link to the how-to guides I have read and do not pertain to my question so it goes back and forth to get an answer. Which means I had to spend time and frustrating amounts of brainpower trying to type out explanations of my issue in emails and responses are anywhere from several hours up to 2 days to receive an answer back. The biggest problem with Teamsnap for a sports club is the lack of support. I have read through FAQ’s, watched training videos and how to’s that don’t address some of my specific questions. It is tough understanding “best practices” for setting up organizational levels (divisions, teams, and seasons etc). As a youth sports organization administrator I have spent countless hours learning and using Teamsnap. The price is low but you pay in hours of frustration. The software and app are simple to use at the team level, but for organization management some phone support is necessary. We’ve been using Teamsnap for 2.5 years for registration/payment processing, rostering multiple teams, contact management/communications, and team management, and availability tracking. I now realize most of the reviews are from experiences on a single team level, not organizational level. Comments: I decided to switch our lacrosse club with multiple teams & clinics from another management software after reading positive reviews of Teamsnap. ![]()
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